Refund policy

Our policy lasts 15 days (from receipt of the goods). If 15 days have elapsed since your purchase, we unfortunately can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. To make a return, you must present us with a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted:

  • Any item that is not in its original condition, that is damaged or that has some missing parts for reasons that are not due to an error on our part.
  • Any item that is returned more than 15 days after delivery.
Refund

Once we have received and inspected the returned item, we will send you an e-mail to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.

If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one week maximum.

If you have not received your refund yet, please check your bank account first. There may be a delay before your refund is formally posted: there is often a delay in processing before a refund is posted. If in doubt, please contact your bank. If after completing all these steps you still have not received your refund, please contact us at flo@modelkars.com

Exchange

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to flo@modelkars.com and send us your article to this address: Modelkars, 12 rue de la Marzelle, 35850 Romillé, France.

Shipment

To return a product, you must mail it to this address: Modelkars, 12 rue de la Marzelle, 35850 Romillé, France.

You will be responsible for paying your own shipping charges to return your item. Shipping costs are not refundable.

In case of exchange, the time required to receive your exchanged product may vary depending on where you live.

Given the value of the products transported, we recommend using a delivery service that allows you to track the shipment or subscribe to a delivery insurance. We can not guarantee that we will receive the item you return to us.